You suggested a feature. The reseller said "we'll consider it." Weeks passed. Nothing happened. Should you follow up?
A suggestion-follow-up-friendly British iptv reseller will welcome gentle reminders. "Thanks for the suggestion. We're still evaluating."
The British iptv service I use has a suggestion status page. "Requested, Under Review, Planned, Completed, Declined."
A suggestion-hostile IPTV reseller UK will ignore follow-ups. "We said we'd consider it." Defensive.
Here's how to follow up on suggestions:
Wait 4-6 weeks. Don't follow up immediately. Give them time.
Be polite. "Hi, just checking in on my suggestion from [date] about [feature]. Any updates?"
Accept "no" gracefully. "Not possible right now" is an answer. "Thanks for considering."
Don't demand. "Why haven't you added this yet?" Rude.
Suggest again later. If declined, wait 6 months. Circumstances change.
What not to do:
Don't follow up every week. Annoying.
Don't threaten. "Add this or I'm leaving." Manipulative.
Don't complain publicly. "This reseller never listens." Bad form.
I suggested an EPG improvement. Reseller said "we'll consider it." I waited 6 weeks. Followed up politely. "Any update on the EPG suggestion?" They replied: "Still evaluating. Will update when we decide."
Three months later, they added it. They messaged me. "Your suggestion was implemented. Thanks for the feedback."
Ask your reseller: "How do you track suggestions?" A good reseller will have a system. A bad reseller won't.
The suggestion follow-up template:
"Hi, following up on my suggestion from [date] about [feature]. Any updates? Thanks for considering."
Polite. Specific. Patient.
Good resellers listen. Good resellers communicate.
If your reseller ignores suggestions completely, that's a red flag.
Suggestions improve services. Follow up kindly.